You Are Not Alone
Falsely Accused?
Support, Advocacy, and Next Steps for Massage Therapists
Being falsely accused of misconduct can be devastating—both professionally and personally. If you’re facing a false accusation, you deserve support, guidance, and advocacy.
Many massage therapists have been targeted by malicious clients, misunderstandings, or workplace retaliation that led to false allegations. Your reputation, license, and livelihood are worth defending.
You are not alone. Here’s a clear action plan to help protect yourself.
Falsely Accused? Start Here – Your Action Plan
Use this checklist to document, respond, and protect your career. The more evidence you have, the stronger your case will be.
Immediate Actions (Within 24-48 Hours):
Screenshot & Save Everything
- Texts, emails, or social media messages related to the accusation.
- Online reviews, complaints, or social media posts about you.
- Payment history from the accuser (especially if they tipped you).
Write Your Full Statement Immediately
- Include session details, what was said, and client behavior.
- Document if you refused inappropriate requests or enforced boundaries.
- Note extenuating circumstances (e.g., client emotional distress, past complaints).
Notify Professional Organizations for Support
- AMTA (American Massage Therapy Association)
- ABMP (Associated Bodywork & Massage Professionals)
- NCBTMB (National Certification Board for Therapeutic Massage & Bodywork)
Find Legal Representation
- Hire an attorney experienced in professional misconduct cases.
- If employer-based, request written documentation of the allegation before responding.
- If it’s a licensing board issue, do not submit a statement without legal review.
- Have your attorney contact the licensing board immediately to get ahead of any reports.
- Licensing boards are not advocates for massage therapists—they exist to protect the public.
- A lawyer can ensure your response is strategic and that you are not unfairly treated.
Gather Evidence & Support:
Collect Witness Statements
- Clients who can vouch for your professionalism.
- Coworkers or front desk staff who interacted with the accuser.
- Managers or supervisors (if applicable).
Retrieve All Relevant Documents
- Session records & SOAP notes.
- Continuing Education (CEU) certifications (especially ethics training).
- Positive performance reviews from employers.
Confirm the Accuser’s History (If Possible)
- Have they previously complained about other therapists?
- Were they removed from your practice for inappropriate behavior?
- Did they retaliate after being denied an inappropriate request?
Track Their Payment & Behavior
- Did they tip you after the session?
- Did they request to see you again before filing a complaint?
- Did they act normal in post-session interactions?
Respond Strategically & Protect Your Career:
Prepare Your Licensing Board Response (With Legal Counsel!)
- Licensing boards are not automatically on your side.
- Stick to facts, evidence, and a timeline-based response.
- Avoid emotional language—be professional and concise.
If the Employer is Involved, Protect Your Rights
- Request a copy of the complaint in writing before responding.
- Do not attend interviews without legal representation.
- If terminated, request written documentation of the reason for future legal defense.
If the Accuser Posts Online, Take Action
- Do not engage publicly.
- Report defamatory posts (Facebook, Yelp, Google, etc.).
- If necessary, file a legal request to remove false claims.
Seek Emotional & Professional Support
- Many falsely accused therapists experience mental health distress.
- Connect with peers who have faced similar allegations.
- Consider counseling or therapy for emotional support.
Long-Term Career Protection & Prevention:
Strengthen Your Professional Boundaries
- Use detailed intake forms to document client expectations.
- Always enforce draping and session protocols consistently.
- Consider security cameras in your office (if legally permitted).
Improve Documentation
- Write detailed SOAP notes after every session.
- Log any concerning behavior from clients.
- If a client makes a sexual comment, document it immediately.
Have a Plan for Future False Accusations
- Keep a contact list of attorneys and advocacy groups on file.
- Have a response template for complaints.
- Establish a support network of trusted colleagues.
Legal & Crisis Management Resources:
- State Bar Associations (Find legal representation in your state).
- Avvo Legal Directory - www.avvo.com
- National Lawyers Guild - www.nlg.org
Tell Us Your Story & Get Support
If you have been falsely accused, we are here to listen, advocate for you, and provide guidance on next steps. While we are not legal advisors, we will do our best to offer resources, support, and direction to help you navigate this challenge.
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NCBTMB Approved Provider #1001439