FREQUENTLY ASKED QUESTIONS

For ProHealth Defense

Who is this course for?

This course is designed for licensed massage therapists, healthcare providers, wellness

professionals, clinic and spa owners, and students. Anyone in a hands-on profession

who wants to enhance safety, enforce boundaries, and navigate ethical decision-making

will benefit.

Currently, this course is tailored for massage therapists, as Kaci is one herself.

However, we recognize that these principles apply across all healthcare professions. If,

like Kaci, you see a gap in your field for boundary and safety training, contact her to

discuss purchasing this curriculum and adapting it to your profession. This information is

too important to be limited to just one industry!

I want to incorporate this class into my curriculum so my students are protected

before they are licensed. Is it for sale?

Yes! This course is available for purchase and can be integrated into your program to

ensure students receive essential boundary and safety training before they become

licensed.

I want to teach this class. Are you hiring educators?

Yes! If you're passionate about educating others on safety and boundary enforcement,

Kaci is looking for instructors to help expand this program. Reach out to learn more

about teaching opportunities.

Is This Course Only for LMTs?

No! While designed for massage therapists, the principles of situational awareness,

professional boundaries, and self-protection apply across multiple industries. This

course is also valuable for:

✔ Physical therapists

✔ Doctors

✔ Chiropractors

✔ Nurses

✔ Front desk staff

✔ Spa/clinic owners

✔ Estheticians

✔ Unlicensed massage providers (in states without licensing requirements)

✔ Hair stylists

If you work alone with clients, this class is for you!

How Many CEUs Will I Earn?

The number of CEUs you earn depends on the course length:

✔ 16-hour course (2 days) → 16 CEUs

✔ 12-hour course (2 days) → 12 CEUs

✔ 8-hour course (1 day) → 8 CEUs

✔ 4-hour course (half-day) → 4 CEUs

All courses are NCBTMB-approved and meet state-specific CE requirements.

Does this course satisfy my state’s CEU requirements?

Yes! Every course includes ethics and sex trafficking awareness, and if required, child

abuse reporting and mandatory reporting laws. We tailor the content to your state’s

specific legal and CEU requirements.

How do I report my CEUs for license renewal?

If you’re licensed in a state that requires CE Broker, we will report your CEUs on your

behalf. If you need to self-report, we provide official documentation and instructions.

I want my free CEs! How do I host a class?

Host a class with 10 or more students, and your CE course is FREE!

You provide the space—we bring the training. Classes can be held in spas, clinics,

massage schools, wellness centers, or even your comfortable living room. Want

something unique? We can also host at your favorite winery, outdoor patio (weather

permitting), or office space.

All we need is a TV or screen with an HDMI port for our slideshow and seating for

attendees.

Have knowledge, will travel! Let’s bring this training to your community.

Do you offer customized training for business owners and teams?

Yes! We offer a Business Owner Edition, which covers:

✔ How to handle inappropriate behavior from staff

✔ Recognizing red flags in employee behavior

✔ Implementing staff policies and liability protections

✔ Workplace safety strategies and front desk protocols

Do you teach how to respond when a client gets inappropriate?

Yes! We cover exact phrasing and response techniques for handling boundary-testing,

inappropriate comments, and solicitation. We also teach intake form modifications to

help prevent misconduct before it starts.

What is mandatory reporting, and how does it apply to me?

Many LMTs don’t realize they are legally required to report certain incidents. Our training includes:

✔ Sex trafficking and child abuse reporting

✔ What YOU must report if a client exposes themselves

✔ How to properly document and report incidents to protect yourself legally

What if I work alone? Will this course help?

Absolutely. Solo practitioners are especially vulnerable to boundary violations and

misconduct. We teach red flag recognition, pre-appointment screening, and safety

planning tailored for independent therapists.

Does this course include hands-on self-defense training?

Not yet! At this time, the course does not include hands-on training. We talk in-depth

about what to do in various situations, including:

✔ How to escape if grabbed in a treatment room

✔ How to break away if followed to your car

✔ Simple but effective physical defense strategies

While we don’t practice physically, the discussion-based approach ensures you

understand the techniques and how to apply them.

How do I register for a class?

You can find upcoming class dates and locations on our website or contact us to

schedule a private or hosted class.

What should I bring to the class?

For in-person courses, bring:

✔ A notebook & pen

✔ Water/snacks (for longer classes)

✔ Your debit card – we will have purchases available

✔ By popular vote at the beginning of the day, you'll have the option to lecture through

lunch, so bring a lunch if you want to get out early.

Can I get a refund if I can’t attend?

We understand that plans change. Refunds and reschedules depend on when you

notify us:

✔ Cancel at least 24 business hours before class? You are eligible for a refund

(minus the non-refundable deposit).

✔ No-show or same-day cancellation? No refunds will be issued.

✔ Feeling sick? If you wake up with a contagious illness or are seriously ill, provide a

doctor’s note, and we’ll allow you to reschedule at no additional charge. You may

reschedule once per year due to illness.

✔ Unexpected issue preventing travel? If you experience a last-minute issue such as

a canceled flight or a babysitter not showing up, we will make an exception and allow

you to attend via Zoom so you don’t miss out on the training.

All registrations require a non-refundable deposit. Please check with us before

booking for full policy details.

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